Refund policy

Return Policy

Last updated: 02/12/2024

At 2480, most pieces are offered as pre-orders, meaning they are made to order for each customer. This policy details the return and exchange conditions that apply to our products.

1. Pre-orders (made-to-order products)

Most orders placed on our site are pre-orders.
In accordance with article L221-28 of the French Consumer Code, products made to the customer's specifications are neither refundable nor exchangeable, except in case of a defect or an error on our part.

Each piece is produced specifically in the size and colour chosen by the customer. Thank you for your understanding and your commitment to more responsible fashion.

2. Return period (eligible products only)

If you order a non-pre-order product, you benefit from a 14-day right of return after receipt, in accordance with article L221-18 of the French Consumer Code.

3. Return conditions

To be accepted, the returned product must:

  • Be in its original condition (unworn, unwashed, undamaged)

  • Have its original tags and packaging

  • Be accompanied by proof of purchase or the order number

4. Products not eligible for return

Returns are not possible in the following cases:

  • Pre-orders or made-to-order items

  • Personalized products

  • Underwear or intimate items, for hygiene reasons

  • Worn, washed or damaged products

5. Return costs

  • Return costs are borne by the customer

  • Initial shipping costs are not refunded

  • If an exchange is accepted, the cost of shipping the new item will be covered by 2480

6. Procedure

To start a return (if the product is eligible), please:

  1. Send an e-mail to 2480sowo@gmail.com with:

    • The order number

    • The item(s) concerned

    • The reason for the return

  2. Wait for our approval and instructions

  3. Send the products back to the following address:
    2480 – 120 rue du Clos de la Cure, 69480 Ambérieux, France
    Keep the proof of shipment until receipt is confirmed.

7. Refunds / Exchanges

  • Refund: if the return is approved, the refund is made within 10 business days, excluding shipping costs.

  • Exchange: if the desired item is available, it will be sent as soon as the return is received. Otherwise, a credit note will be offered.

8. Defective products or error on our part

If you receive a defective product or the wrong item, contact us within 7 days at 2480sowo@gmail.com.
We will cover all return costs and send you a prepaid return label.

9. Contact

📧 For any question: 2480sowo@gmail.com