Shipping and return policy
Shipping and Delivery
-
Shipping methods: We ship all our parcels with a tracking number via Chronopost in France. For Europe, the customer can choose between Chronopost and Mondial Relay.
-
Shipping costs: Calculated based on the weight of the parcel and displayed before you confirm your order.
-
Express shipping options: Currently unavailable.
-
Processing time: 4 business days starting the day after the order is confirmed (excluding weekends and public holidays). For pre-orders, these times may vary depending on production. An estimate will be shown on the product page.
-
International delivery: Customs duties and import taxes are the customer's responsibility. Delivery times vary depending on the destination.
Return Policy
-
Size exchanges: Possible subject to stock availability. Return costs are borne by the customer.
-
Refunds: Valid for orders that have not been shipped or products returned in their original condition (unworn apart from trying on, with tags and packaging intact). The refund will be made via the original payment method within 7 to 10 business days after the return is received.
-
Return procedure: For any request, contact us at 2480sowo@gmail.com, stating your order number and the details of your request.
